But there are also customers for whom it is fundamentally canada mobile number important to work strictly according to the script and then the operator should not add a word of his own. Working with objections Working with objections is always agreed with the customer. The entire conversation algorithm is prescribed in a special document called "Technical Assignment". For example, we call individuals and want to inform them about a promotion. Then the TOR will have the following parameters - call, greeting, information about the promotion, end of the conversation.
If a person refuses to listen, says “I don’t want to”, then we must work through the objection. Therefore, the parameters will look like this - a call, a greeting, information about the promotion, an offer of a service, working through objections, ending the conversation. The objection handling block is one of the most interesting stages in development, because each customer has different products. Bad script Firstly, this is an illiterately written script. We always carefully monitor the literacy of the script. Secondly, this is an illogically constructed script, which can lead to an operator error and not bring results for the customer.