In-person: When taking orders or reservations over the phone, ask for verbal consent and explain the benefits of receiving updates via WhatsApp.
Wi-Fi Login Page:
If you offer guest Wi-Fi, integrate a WhatsApp opt-in option on the login splash page.
Loyalty Program Sign-up:
Make WhatsApp an option (or the primary channel) for managing loyalty points, rewards, and updates when customers sign up for your loyalty program.
Customer Service Interactions:
If a customer messages you for support (e.g., about a whatsapp number list missed order, a menu item), after resolving their issue, politely ask if they'd like to opt-in for future updates or promotions.
Once you have an opted-in contact list, the possibilities for engagement and boosting ROI are vast:
Reservations & Table Management:
Automated Booking: Use chatbots to guide customers through the reservation process, collecting date, time, party size, and special requests.
Confirmations & Reminders: Send instant booking confirmations and automated reminders shortly before the reservation time, reducing no-shows.
Waitlist Management: Notify customers when their table is ready if they're on a waitlist.
Order Taking (Dine-in, Pickup, Delivery):
WhatsApp Ordering System: Share your digital menu (as a PDF, image gallery, or interactive catalog within WhatsApp Business). Customers can browse items, add to cart, and place orders directly via WhatsApp.