What is Salesforce CRM and how does it work?
Posted: Tue Jan 07, 2025 6:36 am
By Astrid Ruiz
Marketing4eCommerce Editor
CWith eCommerce becoming more and more present in the lives of consumers, companies must evolve the way they come into contact with their customers and to help them in this task there are solutions such as Salesforce .
This CRM platform enables companies to impact their customers in innovative ways, while helping them optimize their sales processes, marketing strategies, transaction management, customer service, and more.
What is Salesforce
Salesforce was founded in 1999 by Marc Benioff, Parker Harris, Dave Moellenhoff and Frank DomÃnguez , as a SaaS (Software as a Service) in the cloud, which allows companies, regardless of their size, to get bosnia and herzegovina number data closer to their customers using Cloud, Mobile, Social, IoT (Internet of Things) and artificial intelligence technology.
Salesforce CRM makes it possible for companies to build an ongoing relationship with their customers , potential customers and partners by collecting and monitoring their data. It is a very useful tool for understanding customer behavior, connecting with them and therefore scaling their business.
Salesforce's cloud-based software allows you to have an overview of customers in a customizable dashboard , where you can study the data to provide a better user experience, track purchases in real time, manage customer service and complaints, all with easy storage and access to the cloud.
On the internal side, Salesforce CRM offers various tools that facilitate communication between work teams and an ecosystem of apps that can be customized according to the brand's needs.
Marketing4eCommerce Editor
CWith eCommerce becoming more and more present in the lives of consumers, companies must evolve the way they come into contact with their customers and to help them in this task there are solutions such as Salesforce .
This CRM platform enables companies to impact their customers in innovative ways, while helping them optimize their sales processes, marketing strategies, transaction management, customer service, and more.
What is Salesforce
Salesforce was founded in 1999 by Marc Benioff, Parker Harris, Dave Moellenhoff and Frank DomÃnguez , as a SaaS (Software as a Service) in the cloud, which allows companies, regardless of their size, to get bosnia and herzegovina number data closer to their customers using Cloud, Mobile, Social, IoT (Internet of Things) and artificial intelligence technology.
Salesforce CRM makes it possible for companies to build an ongoing relationship with their customers , potential customers and partners by collecting and monitoring their data. It is a very useful tool for understanding customer behavior, connecting with them and therefore scaling their business.
Salesforce's cloud-based software allows you to have an overview of customers in a customizable dashboard , where you can study the data to provide a better user experience, track purchases in real time, manage customer service and complaints, all with easy storage and access to the cloud.
On the internal side, Salesforce CRM offers various tools that facilitate communication between work teams and an ecosystem of apps that can be customized according to the brand's needs.