What to expect from the 2nd day of the RC Expo: November 23
Posted: Tue Jan 07, 2025 8:28 am
The RC Expo will see a prominent focus on topics such as artificial intelligence, chatbots, digital transformation and other innovative technologies. The panel chaired by Fernando Rivero , CEO of Ditendia , will analyze how analytics generated by artificial intelligence has the potential to radically transform customer experience and satisfaction. Likewise, the relevance of team management and employee engagement in the era of digital transformation will be addressed.
The day will continue with a panel chaired by Karine Palacios , CPO of Vocalcom , which will focus on the “4 A's: Keys to Personalizing the Customer Journey through AI .” Strategies will be explored to improve Contact Center productivity and adapt to new legislation and changes in customer behavior.
After the intense sessions, the day will end with a moment colombia number data of networking. This break is expected to provide participants with the opportunity to exchange ideas, make connections and reflect on the valuable insights provided during the day.
The second day of Expo RC will begin by exploring the connection between employee and customer experience. Loreto Nuñez de Valverde , Head of Customer Experience at Energía luz y más El Corte Inglés , will moderate a session that will analyze how brand values are demonstrated first at home and how employee happiness impacts results.
The day will continue with a panel chaired by Karine Palacios , CPO of Vocalcom , which will focus on the “4 A's: Keys to Personalizing the Customer Journey through AI .” Strategies will be explored to improve Contact Center productivity and adapt to new legislation and changes in customer behavior.
After the intense sessions, the day will end with a moment colombia number data of networking. This break is expected to provide participants with the opportunity to exchange ideas, make connections and reflect on the valuable insights provided during the day.
The second day of Expo RC will begin by exploring the connection between employee and customer experience. Loreto Nuñez de Valverde , Head of Customer Experience at Energía luz y más El Corte Inglés , will moderate a session that will analyze how brand values are demonstrated first at home and how employee happiness impacts results.