Voice-activated virtual customer service

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cripted conversational agents
Scripted conversational agents use the principle of the tree structure to provide answers. These answers are rewritten and concern requests commonly asked to the virtual customer service. Customers are then faced with choices to make in order to find the most relevant answer to their request. This is a very fast solution that allows you to provide a precise answer such as tracking a package, the opening hours of a store, or the terms of returning a product, for example.

Keyword recognition chatbots
The chatbot that belgium phone data works on the basis of keyword recognition uses artificial intelligence to predict customer requests. However, it is important to set up a database that can recognize a wide semantic field of keywords. Indeed, the same query can be formulated in different ways. The virtual conversational agent must then be able to answer the same question asked with different words.

The hybrid chatbot
The hybrid chatbot is both keyword-recognizing and scripting. This solution allows customers to directly enter their query and choose from the different response options available. This technique also makes it possible to offer customers a more dynamic and interactive conversation.

The contextual chatbot
Using artificial intelligence to improve customer service and aim for user satisfaction is a real asset for digital businesses. When designing a virtual conversion agent, the AI ​​memorizes its interactions with customers. Thus, the robot self-improves over time and succeeds in processing large volumes of data to be increasingly insightful in its responses.


Among the most dynamic types of chatbots, voice-activated virtual customer services are particularly popular with online customers. Thanks to voice recognition technology, these virtual agents transform into real responsive customer advisors, sensitive to all programmed requests, and who provide relevant answers. In addition, the use of voice command allows users to access customer service faster and more instantly.